Introduction
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Objective:
Dedicated Information Security undergraduate seeking an IT internship position where I can apply my technical skills and hands-on experience in IT support. Passionate about expanding my knowledge in IT infrastructure, cybersecurity, and technical troubleshooting.
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Education:
Hong Kong Polytechnic University – Year 3 (GPA: 3.05/4.30)
Major: Information Security
Expected Graduation: May 2026
Relevant Coursework: Network Security, Database Management, Data Structures, Computer Networking, Cloud Computing, Human-Computer Interaction, Computer Programming
Academic Projects:
• Developed a full-stack restaurant web page (frontend and backend design).
• Designed a virtual company database including shop, logistics, employee, and customer management.
• Created a library management system using C++.
• Developed an ATM management system using Java.
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Technical Skills:
• IT Support & Troubleshooting: Experience resolving hardware and software issues efficiently, including database errors, web page malfunctions, and application performance issues.
• Programming Languages: Basic proficiency in Python, Java, C++.
• Networking: Familiar with basic network configurations and security practices.
• Cybersecurity: Knowledge of encryption, firewalls, and threat detection.
• Version Control: GitHub
• Virtualization Tools: VMware
• Database Tools: MySQL
• Operating Systems: Windows, Linux
• Software Tools: Microsoft Office Suite, remote support tools
• Data Management: Proficient in statistical management and data analysis using Excel.
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Work Experience:
IT Support Intern
Technology Solution | May 2024 – Aug 2024
• Diagnosed and resolved hardware and software issues for clients, ensuring minimal downtime.
• Provided technical support and maintenance of IT equipment, contributing to seamless operations.
• Assisted in managing and troubleshooting various company systems, including Outlook mail, dynamic systems, Adobe errors, data storage issues, and PC user settings.
• Supported the setup and configuration of new company computers and user profiles.
Part-time Tutor
Tuition Center | Sep 2024 – Nov 2024
• Delivered customized tutoring sessions to primary and secondary students, emphasizing logical problem-solving skills.
Customer Service & Operations Roles
Various Employers | May 2020 – Nov 2023
• Delivered quality service in retail and logistics roles, focusing on problem-solving and client satisfaction.
• Managed point-of-sale operations, cash handling, and inventory efficiently, including troubleshooting POS system issues.
• Demonstrated strong time management and multitasking abilities in fast-paced environments.
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Languages:
• Fluent: English, Chinese, Cantonese
• Basic: Japanese
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References: Available upon request.
